Library Officer – Customer Experience

 Library Officer – City of Port Adelaide Enfield LibrariesThis is a full time permanent position with an option to job-share available.We believe in access for all, growth through learning, and the power of stories to make a difference. We’re building a Library Service for today and the future and we want you to be part of the team to make it a success. We have an exciting career opportunity in our Customer Experience team that would suit an enthusiastic self-motivator with a strong passion for customer service and a commitment to making a difference to the community within a Library setting.We provide excellent working conditions with job security, flexible working arrangements and support for professional development.  Our workplace is supportive, we take on challenges, seize opportunities, build great relationships and we are proud of what we deliver for our community.The City of PAE values the diversity of the people we employ and serve. Diversity at the City of PAE means a workplace where individuals are recognised, appreciated, respected and responded to in ways that fully develop and utilise everyone’s talents and strengths.City of PAE is an Equal Opportunity Employer and we encourage men and women of all ages and Australian Aboriginal and Torres Strait Islander people to apply.This is an excellent opportunity to use your customer service experience and library knowledge in a role that has professional challenge and satisfaction.The successful applicant will have a customer-first mentality, the ability to communicate effectively, a strong attention to detail, a positive attitude and desire to work collaboratively in a team environment.Your Key responsibilities will include:Deliver exceptional customer experiences to library users across the City of PAE.Facilitate access to information, resources, programs and lifelong learning opportunities which support positive wellbeing and healthy communities.Support the day to day operations of the Library service. The successful applicant will ideally possess:Experience providing front line customer service in a community setting - Libraries desirable.Commitment to the delivery of an exceptional customer experience in every interaction, and an interest in developing customer experience trends.Strong interpersonal skills and ability to work both autonomously and collaboratively.A strong understanding of the function and role of Libraries within their community.More information can be found on the Position Description located below. This is a Level 2 position which has a current salary range of $66,156 - $71,663 (plus Super).Enquiries can be directed to Chris Barnes, Customer Experience Leader – Libraries, on 0409 843 734.To apply, simply complete the application process by clicking the Apply button and attach your cover letter and resume.Applications close 6pm on Monday 7 September 2020   Position Description AUD Port Adelaide 5015